At Modern Jean Clothes Shop, we stand behind the quality of our jeans, tops, skirts, and other clothing items. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help make it right.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your items. Please note that all returned items must be in their original condition: unworn, unwashed, with all tags attached, and in the original packaging.

Please Note: Due to hygiene reasons, we cannot accept returns or exchanges on underwear, swimwear, and final sale items unless they are defective or we’ve made an error in your order.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return or exchange.
  2. Our team will respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and detailed instructions.
  3. Pack the item securely in its original packaging, include the original invoice, and clearly mark the RMA number on the outside of the package.
  4. Ship the package to our return address (provided with your RMA instructions). We recommend using a trackable shipping service as you are responsible for the item until it reaches us.
  5. Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. For exchanges, we’ll cover the shipping costs to send your new item to you.

Refund Information

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds will be processed within 3-5 business days after we receive your return. It may take 5-10 additional business days for the refund to appear on your statement, depending on your bank’s processing time.
  • PayPal: Refunds will be processed within 3-5 business days after we receive your return and will appear in your PayPal account shortly thereafter.

Please note that original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

If you’d like to exchange an item for a different size or color, please indicate this when you contact our customer service team. Exchanges are subject to product availability. If the item you want is out of stock, we’ll process a refund instead.

Defective or Incorrect Items

If you receive a defective item or we’ve sent the wrong product, please contact us immediately at [email protected]. We’ll apologize for the error and arrange for a prepaid return label and expedite your replacement item at no additional cost to you.

International Returns

We accept returns from all countries we ship to (excluding certain Asian and remote regions). International customers are responsible for any customs fees or taxes associated with returning items. Refunds will be issued in US dollars, and any currency fluctuations or bank fees are the customer’s responsibility.

Return Address

Please wait until you receive your RMA number and instructions before sending your return. Our return address is:

Modern Jean Clothes Shop
Returns Department
8001 East 6th Avenue
Anchorage, US 99504

Return Request Template

Use the following template when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Modern Jean Clothes Shop Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Item(s) to return/exchange: – Product Name: [Name of Product] – Size: [Size] – Color: [Color] – Quantity: [Quantity] – Reason for return/exchange: [Please specify reason] I would prefer: [Refund to original payment method / Exchange for (specify size/color alternative)] Please provide further instructions on how to proceed. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected], and we’ll respond within 24-48 hours.

Thank you for shopping with Modern Jean Clothes Shop. We appreciate your business and strive to make your shopping experience exceptional!