Hey there, denim lover! Welcome to Modern Jean Clothes Shop’s FAQ page. We’ve put together answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, just reach out to our friendly team at [email protected]!

Products & Sizing

What types of clothing do you offer?
We specialize in a wide range of denim and casual wear, including jeans, coats & outerwear, pants, shirts & tops, shorts, and skirts. Our focus is on combining comfort, style, and durability in every piece.
How do I find the right size for my jeans?
Our jeans are designed with extreme-motion comfort in mind! We recommend checking our detailed size guide (available on each product page) for measurements. If you’re between sizes, we suggest sizing up for a more comfortable fit.
Are your clothes true to size?
Yes, our clothing is designed to be true to size, but we always recommend checking the specific size chart for each item as fit may vary slightly between styles.

Shipping & Delivery

Where do you ship?
We ship worldwide, excluding Asia and a few remote areas. If you’re unsure about your location, just email us at [email protected] and we’ll check for you!
What shipping options do you offer?
We offer two convenient options:
– Standard Shipping ($12.95): Delivered in 10-15 days via DHL or FedEx
– Free Shipping: Available on orders over $50, delivered in 15-25 days via EMS
How long does order processing take?
Please allow 1-2 business days for us to process your order before it ships. You’ll receive tracking information as soon as your order is on its way!
How can I track my order?
Once your order ships, we’ll send tracking details straight to your email inbox. You can use this to follow your package’s journey to your doorstep!

Returns & Exchanges

What is your return policy?
We want you to love your Modern Jean clothes! If you’re not completely satisfied, you can return unworn, unwashed items with original tags attached within 15 days of delivery for a refund or exchange.
How do I initiate a return or exchange?
Just email our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process!
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method for returns.

Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your personal and payment information. Your security is our priority.

Account & Order Management

How do I create an account?
During checkout, you’ll have the option to create an account. This lets you track orders, save your preferences, and speed up future purchases!
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password securely.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion to you ASAP! If you need to make changes, email us immediately at [email protected] and we’ll do our best to help.

Contact & Support

How can I contact customer service?
Our friendly team is here to help! Email us at [email protected] for any questions about orders, products, or your shopping experience.
What are your customer service hours?
We’re available Monday-Friday, 9AM-5PM (Alaska Time) to answer your questions and help with any concerns.

Thanks for trusting Modern Jean Clothes Shop—where great style meets even greater service. Happy shopping!

Modern Jean Clothes Shop
8001 East 6th Avenue, Anchorage, US 99504